All online payments are taken through Pay Pal. PayPal offers a safe, secure method of payment. You do not need a PayPal account in order to pay in this manner as PayPal offers the option to pay using a credit or debit card.
Pinkhot will also accept payment by cheque, if you wish to pay by cheque please contact us for details.
Please note that every effort is made to represent the colours accurately, both by picture and description, but please be aware that colours may differ slightly between monitors.
If you see something you like but would like it in a different colour or size then please contact me. Commissions are happily undertaken upon request.
Each item of Pinkhot jewellery is handcrafted with love and patience, and remains delicate in nature. Therefore you need to be aware of a few things when you take home your new treasure.
Perfume may discolour some of the stones or finishes on the individual beads. Therefore avoid wearing perfume on your neck or wrists if it will be in contact with the piece.
Always remove Pinkhot jewellery when washing your hands. The colours in the beads may wear off over time but exposing them to water will definitely wear off the colour, particularly on certain beads. It may also weaken the threads inside the work. To remove fingerprints or marks on large crystals simply rub gently with a soft cloth to bring back their sparkle!
Be gentle with your jewellery and handle it with care and it will last you. All Pinkhot pieces are finished to a high standard, however in the unlikely event a breakage does occur then please contact me and I will be happy to repair the piece for you.
Returns – Handmade jewellery
Commissioned jewellery cannot be refunded unless faulty (for example if a piece has been damaged during carriage). If you would like to return an item of jewellery please see the returns policy below.
Jewellery and kits
Jewellery and kits will be mailed within 1-2 business days. All jewellery items are sent by Royal Mail First Class. Postage costs £3.00 for standard shipping and there is also the option for Royal Mail Special Delivery Guaranteed for £8.00. Orders of £30 or more will automatically be sent via Special Delivery to help keep them extra safe.
We ship worldwide. Shipping to Europe will be charged at £5.50 and will be sent by standard Airmail.For orders to the Rest of the World postage costs £6.50. We recommend for orders over £20 that you select the International Signed which costs £10 to Europe and £12.50 to Rest of the World, as this will provide you (and us) with tracking. If your order is over £20 in value and do not select this option then we cannot be held accountable if your package goes missing in transit.
Pinkhot cannot be held responsible for any items missing or damaged due to Royal Mail delivery. Please note Pinkhot Jewellery will only be able to deal with a lost item 30 days after being dispatched internationally and 20 days in the UK. In the unfortunate event that your package does go missing we will look to resend your order free of charge if the order was sent via Tracked or Special Delivery.
Jewellery and kits – returns
We will happily issue you a refund if you return your order and contact us in writing either my email or post within 14 days of receiving your goods. The postal rule applies. We will issue a full refund for the order, less postage.
We are happy to exchange goods that are returned to us within 28 days of purchase, providing that the products are in a fully re-saleable condition. Please see the date at the top of the invoice. Packaging must be original, unopened, undamaged and complete with any appropriate product labels attached.
Refunds can only be credited to the card or PayPal account originally debited.
Refunds will be issued on the day of receiving and checking the returned goods. It could take a couple of days to show up in your account.
Please package your order as securely as it was received.
Please include a note with as much detail as you can so that we can process your return as quickly as possible.
You will be responsible for the cost of getting the goods back to us. Please use additional tracking services for your own peace of mind if the goods returned are of high value. If we do not receive the goods back we are unable to exchange or refund them.
Please keep a proof of posting receipt safe, as we cannot be held responsible for items that fail to reach us without a valid receipt.
All digital patterns are sent via email as a PDF. Please note that due to new EU regulations all digital PDF patterns will be manually emailed to you once the money has been received. Please allow 24 hours for delivery.
If you experience any difficulties receiving or opening the PDF please get in touch and we will be happy to help. All Pinkhot digital tutorials are PDF files which require Adobe Reader or another PDF application to open them. Most computers have Adobe Reader, but if you do not you can download it for free from www.adobe.com.
Please note that due to the nature of downloadable patterns we do not offer a refund on these items, however if you are not completely satisfied please contact us. Whilst all Pinkhot tutorials have been tried and tested, unfortunately small errors may occur from time to time.
If you do have any difficulties or questions when making a project using a Pinkhot pattern please do get in touch and we will be very happy to help you. We want to make sure that you are able to complete the project.
A lot of time and effort goes into creating these designs, so whilst we are happy for you to sell any items you make using Pinkhot patterns, we do ask that you credit Chloe as the designer. However we kindly ask that you do not copy, teach or share Pinkhot patterns online or with friends.
Workshops (booked through Pinkhot only)
Cancellation: We are only able to offer a 50% refund up until 1 month prior to the workshop date. After this time we are sorry but no refund will be given for cancellation, unless the workshop place is sold.
We will attempt to re-sell your place. If there is another customer available to take your space then a full refund will be given.
We reserve the right to cancel a workshop up to 7 days prior to the event if there are insufficient numbers or tutor illness. Should the workshop have to be cancelled by us we will refund your fee in full.
We regret that refunds cannot be given in any other circumstances and course fees are non transferable.
Please note all enquiries regarding these workshops must be directed to Pinkhot.
All other workshops, unless otherwise stated, are booked through the Venue. Pinkhot and Chloe Menage take no responsibility for the bookings, refunds or cancellations for any workshop bookings made through third parties.