We endeavour to ship orders within 1-2 business days. Please be sure to enter your correct shipping address when ordering.
UK orders
Our flat rate for Postage and Packaging (p&p) is £3.95. We send all UK parcels via Royal Mail First Class, which includes proof of postage compensation for lost items up to the value of £25.
We offer free shipping on all UK orders over £50. Orders over £50 in value will be automatically sent by Royal Mail Special Delivery, which is guaranteed the next day by 1pm. (Please note this is guaranteed from the day of postage not from the day you place the order).
Parcels in the UK usually arrive within 2 days – please note next day delivery is no longer automatic with 1st Class mail. If you need a parcel urgently, please select Special Delivery – extra charges apply – and leave us a note in the comments box of your order.
You also have the option to collect your order from me – this is suitable if you are local to me, or will be meeting me at a beading event or in-person workshop. Please be sure to email me or write in the comments box at checkout to arrange this with me.
International orders
Please note that due to GPSR regulations, as of December 2024 we can no longer accept or ship orders to/from countries in the EU or Northern Ireland.
All parcels to be delivered outside of the UK will be shipped via Royal Mail airmail and are Tracked & Insured. Flat rate Postage and Packaging (p&p) costs are:
- Europe: £10.95
- Zone 1 (Africa, Asia, South America, Canada): £13.50
- Zone 2 (Singapore, Australia, New Zealand): £15.50
- Zone 3 (USA): £17.95 – For USA customers, please note that the p&p price includes all fees and customs duties.
Please note that buyers outside of the USA are responsible for any and all duties and customs charges that may be incurred.
A parcel to Europe usually arrives within 3-4 days, depending on where it is being posted to, and the rest of the world is anything from 5-10 working days, again depending on your parcel services.
Lost or damaged items
Pinkhot cannot be held responsible for any items missing or damaged due to Royal Mail or International carriers.
Please note Pinkhot Jewellery will only be able to deal with a lost item 30 days after being dispatched internationally and 20 days in the UK.
In the unfortunate event that your package does go missing we will look to resend your order free of charge. Please contact us.
Packaging
All of Chloe’s kits are beautifully packaged in cellophane bags. We have recently transitioned to biodegradable plant-based cellophane bags for the majority of our kit packaging or reusable resealable plastic bags. Orders are carefully wrapped in tissue paper to protect them, making them ready to give as gifts or enjoy unwrapping yourself!
All packages are packed in sturdy unbleached cardboard boxes sealed with paper tape to protect the contents. These are fully recyclable.