Terms and Conditions

All online payments are taken through Pay Pal. PayPal offers a safe, secure method of payment. You do not need a PayPal account in order to pay in this manner as PayPal offers the option to pay using a credit or debit card.

Pinkhot will also accept payment by cheque, if you wish to pay by cheque please contact us for details.

Jewellery

Please note that every effort is made to represent the colours accurately, both by picture and description, but please be aware that colours may differ slightly between monitors.

If you see something you like but would like it in a different colour or size then please contact me. Commissions are happily undertaken upon request.

After care

 

Each item of Pinkhot jewellery is handcrafted with love and patience, and remains delicate in nature. Therefore you need to be aware of a few things when you take home your new treasure.

Perfume may discolour some of the stones or finishes on the individual beads. Therefore avoid wearing perfume on your neck or wrists if it will be in contact with the piece.

Always remove Pinkhot jewellery when washing your hands. The colours in the beads may wear off over time but exposing them to water will definitely wear off the colour, particularly on certain beads. It may also weaken the threads inside the work. To remove fingerprints or marks on large crystals simply rub gently with a soft cloth to bring back their sparkle!

Be gentle with your jewellery and handle it with care and it will last you. All Pinkhot pieces are finished to a high standard, however in the unlikely event a breakage does occur then please contact me and I will be happy to repair the piece for you.

Returns

Commissioned jewellery cannot be refunded unless faulty (for example if a piece has been damaged during carriage). If you would like to return an item of jewellery please contact us within 7 days of receipt of the item. Items may be returned within 14 days of contact, in their original condition and packaging, by ‘signed for’ delivery – and we will make a full refund, less postage. Please note that earrings may not be returned due to hygiene reasons unless faulty. I cannot be held responsible for any items lost or damaged in transit.

Jewellery and kit shipping information

Jewellery and kits will be mailed within 1-2 business days. All jewellery items are sent by Royal Mail First Class. Postage costs £3.00 for standard shipping and there is also the option for Royal Mail Special Delivery Guaranteed for £8.00. Orders of £30 or more will automatically be sent via Special Delivery to help keep them extra safe.

International shipping is available and will be charged at £10.50 per item. International orders up to £50 in value will be sent via Royal Mail International Signed For. Orders up to £100 will be sent via Parcel Force.

Pinkhot cannot be held responsible for any items missing or damaged due to Royal Mail delivery. Please note Pinkhot Jewellery will only be able to deal with a lost item 30 days after being dispatched internationally and 20 days in the UK.

Patterns

All patterns are sent via email as a PDF. Please note that due to new EU regulations all digital PDF patterns will be manually emailed to you once the money has been received. Please allow 24 hours for delivery.

If you experience any difficulties receiving or opening the PDF please get in touch and we will be happy to help. All Pinkhot tutorials are PDF files which require Adobe Reader or another PDF application to open them. Most computers have Adobe Reader, but if you do not you can download it for free from www.adobe.com.

Please note that due to the nature of downloadable patterns we do not offer a refund on these items, however if you are not completely satisfied please contact us. Whilst all Pinkhot tutorials have been tried and tested, small errors may occur from time to time.

If you have any difficulties or questions when making a project using a Pinkhot pattern please do get in touch and we will be happy to help.

A lot of time and effort goes into creating these designs, so whilst we are happy for you to sell 
any items you make using Pinkhot patterns, we do ask that you credit Chloe as the designer. However we kindly ask that you do not copy, teach or share Pinkhot patterns with your friends.

Workshops (booked through Pinkhot only)

Cancellation: We are only able to offer a 50% refund up until 1 month prior to the workshop date. After this time we are sorry but no refund will be given for cancellation, unless the workshop place is sold.

We will attempt to re-sell your place. If there is another customer available to take your space then a full refund will be given.

We reserve the right to cancel a workshop up to 7 days prior to the event if there are insufficient numbers or tutor illness. Should the workshop have to be cancelled by us we will refund your fee in full.

We regret that refunds cannot be given in any other circumstances and course fees are non transferable.

Please note all enquiries regarding these workshops must be directed to Pinkhot.

All other workshops, unless otherwise stated, are booked through the venue.

Pinkhot jewellery designs copywrite Chloe Menage/Pinkhot 2015
Registered address: 2B Rook Farm Way, Hayling Island, Hampshire, England.